Customer Support Agent Germany
RemoteNetherlands, Utrecht, UtrechtCountry Teams
At Goboony we want to inspire 1 million travellers to share the freedom of renting a motorhome by 2025. With increasing popularity and demand for campervan travel, it is time to expand our teams.
That is why we are looking for a Customer Support Agent for Germany.
Do you have a passion for travelling? And are looking to put your communication skills to use in an international work environment? Then you might just be the Customer Support Agent we are looking for. Join our team and help build the leading European motorhome sharing platform.
What will you be doing?
As a Customer Support Agent you take care of the first contact with our (potential) travelers and advertisers. But you'll do more than just answer questions. You'll be continuously involved in improving the customer journey of our users and help Goboony maintain its high standard of service. You will work closely with your colleagues in the support team, Supply team and country team.
On a daily basis, you will:
Answer questions via email, phone and WhatsApp.
Help users resolve a claim or dispute.
Help new hosts get started renting out their RVs.
Ensure that payments run smoothly.
Use our own insight and feedback from users to come up with improvements.
Continuously improve our support processes
Meet your future team
How we work
We believe in the freedom of working anywhere (as long as there’s wifi…). Even though remote working is our preferred option most days, we also have office space in Utrecht. A place to meet your colleagues face to face.
Now let's talk about you:
- You have experience in a customer service role (ideally 1+ year(s) ).
- You can write and speak fluently in English and are native German.
- You are customer-oriented and think in solutions.
- You are an excellent mediator and have a natural ability to mitigate a situation.
- You take initiative in proposing ideas to improve our processes by listening to our customers.
- You happily help our customers with your caring and enthusiastic attitude.
- You are stress-resistant and can perform well under pressure.
- You are ideally available for 32-40 hours a week - but we’re flexible to meet your preferred work week.
What we offer you
This is your chance to become part of Europe's fastest-growing motorhome sharing company! Besides u an exciting job in a young, fast-growing, dynamic and international scale-up we offer you:
Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.
A responsible role in an ambitious team, at the forefront of our rapid growth.
Remote working with top-notch tooling and our website with in-house development.
A couple of camping-working trips with the team each year.
A young and international team.
We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.
Unlimited holidays. We believe in your judgement to create a healthy balance between your job responsibilities and private life.
Plenty of opportunities for personal growth and development.
Feel free to apply now!
In case of questions: you can email our recruitment department via firstname.lastname@example.org