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Onboarding & Quality Owner (UK)

RemoteNetherlands, Utrecht, UtrechtCountry Teams

Job description

Do you want to become part of a fast-growing Dutch scale-up in the sharing economy? Do you want to work with an international team of passionate people with a passion for travel? Then join our growing team! Be part of the leading motorhome sharing platform in Europe, and have a positive impact on how people spend their leisure time.

About the job

As our Onboarding & Quality Owner, you will play an important role in our advertiser customer journey. This starts with the onboarding of new motorhome owners and helping them off to the best start on the platform and publishing their motorhome ads. You will be both onboarding new motorhomes and ensuring all advertisers have the information they need to get started and succeed. Furthermore, your role involves following up on the quality and performance of our advertisers to help them making the most out of using the platform. To do this, you will be working within the supply team and with the UK country team to achieve your goals.


Please note: For this position you need to speak native British.

What will you be doing...

  • Handling inbound calls from new advertisers and assisting with advertiser based support questions

  • Reaching out to new advertisers to get their motorhome ads complete and ready for publishing

  • Assisting new advertisers with queries they may have about using the platform and best practices

  • Ensuring wherever possible, a high standard of customer service and experience is delivered to advertisers

  • Monitoring and undertaking quality measures with our advertiser base to optimise performance

Meet some of the people you will work with

Team

The team works partly remotely and partly at our office in the heart of Utrecht, where you are also free to do so. You will work closely with the Country Managers, the Support Process Owner and, of course, the support teams of UK & The Netherlands.


Job requirements

Who you are...

You are the one who simply loves to onboard new Goboony enthusiasts with a smile (through the phone) and with a hospitable mindset. You know what camper owners need and how to make them fans of the platform.

You love to optimize processes which needs a bit of polish and you're happy to transform everyday challenges into actionable solutions.

Next to this you have:

  • Intermediate vocational education 
  • Customer support experience is a nice to have
  • You speak fluent English
  • Strong communication skills
  • Available for at least 32 hours per week
  • Entrepreneurial spirit/ mindset focused on growth


What we offer

This is your chance to become part of Europe's fastest-growing motorhome sharing company! We offer an exciting job in a young, fast-growing, dynamic and international scale-up.

  • Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

  • A responsible role in an ambitious team, at the forefront of our rapid growth.

  • Remote working with top-notch tooling and our website with in-house development.

  • A couple of camping-working trips with the team each year.

  • A young and international team.

  • Take our own Boonybus (Volkswagen T3 Camper) to go for a trip yourself.

  • We do not count holidays. We believe in responsibility for your job, your private life and a healthy combination of both. We advise taking at least 25 days. But you are free to plan your work and free time how it suits you.

  • Plenty of opportunities for personal growth and development.

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