Italian Customer Support Intern

Goboony and Yescapa, two leading players in the campervan rental industry, have merged last year creating Europe's largest online camper sharing platform, with 30.000 recreating vehicles spread across Europe. Founded in 2012 and 2015, both platforms share a passion for adventure and a vision to make everyone experience the ultimate freedom of campervan travel.

A ride to a destination that matters

Experiencing the freedom of motorhome travel can feel like a faraway dream, given the expensive nature of motorhomes or the hassle of renting. Goboony an Yescapa were created as a solution to this, a win-win platform that brings motorhome owners in contact with travellers looking to experience #vanlife for themselves.

We’ve built more than a platform, we’ve created a community of like-minded people who believe in local travel, exploring off-the-beaten-path destinations, and slowing down to enjoy the journey. Every year we send over 100.000 people on memorable holidays and our platform continues to grow by a staggering 30% yearly. So yes, we are well on our way. And, we need you to get us even further.

Our mission is simple: help 1 million people enjoy the ultimate freedom that only motorhome travel provides. Are you in?

What does the role look like?

This is an internship position as Customer Support Agent - Italy. In this role, you will learn the mechanisms of an European digital platform, providing excellent customer support to Italian-speaking users through phone, email, and chat, as well as handling requests and complaints. You will also contribute to improve and maintain a good conversion rate to support marketing and sales efforts in Italy.

Boarding kit

Nature of contract: Paid internship

Duration: 6 months

Start date: April/May

Location: Fully remote or Bordeaux (France)

Meet your future team

Now let's talk about you

• Fluent in Italian and have a good level of English.

• You are eligible to do an internship.

• Excellent communication and problem-solving skills.

• Patient and empathetic with a positive attitude.

• Attention to detail with the ability to multitask.

• Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.

• Customer service or support experience is a plus but not required.

• Comfortable with working remotely and in a fast-paced environment.

• Knowledge of the travel or tourism industry is a plus.

How we invest in your journey at Goboony

We hope that the opportunity to be part of Europe's fastest-growing camper platform already excites you about the path ahead. Additionally, we offer an internship allowance of 300 - 500 euros gross per month and fantastic benefits:

• Freedom! That's what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility, and grow personally.
• A challenging internship in an ambitious team at the forefront of our rapid growth.
• Remote work with top-notch tools and an incredibly young and international team.
• Plenty of opportunities for personal growth and development.

Get to know us!

If you are passionate about the sharing economy and enjoy working in a dynamic team environment, we encourage you to apply for this internship role! Send your credentials our way and let’s talk!