Remote Customer Support Intern (Italian speaking)

Yescapa and Goboony are two leading players in the campervan rental industry. Following our merger last year, we have created Europe’s largest online camper-sharing platform. With over 35,000 campervans we connect campervan owners and enthusiasts

As we are rapidly expanding, we are on the lookout for new talents to join our team. Our team is young, international, entrepreneurial, and has ambitious goals. Every day, we explore new possibilities to bring together enthusiastic campers and travellers in an even better, smarter, and more enjoyable way. We value being helpful, friendly, and open to each other and our customers.

Our mission is simple: help 1 million people enjoy the ultimate freedom that only campervan travels can offer. Are you ready to join us?

What does the role look like?

We are looking for a Customer Support Intern (Italian speaking) to join our Italian country team. In this role, you will gain hands-on experience in a dynamic European digital platform, providing excellent customer support to Italian-speaking users via phone, email, and chat. You will also handle user requests and complaints while contributing to optimizing the conversion rate to support marketing and sales efforts in Italy.

Your key responsibilities will be:

• Assist Italian users by providing outstanding customer support and service consultation via email and phone.

• Ensure smooth rental departures by handling document checks, user follow-ups, and other related tasks.

• Communicate fluently in English with colleagues across different countries, especially for cross-border bookings.

• Manage user feedback, including moderation and validation of reviews.

• Handle and follow up on claims during and after rentals.

• Act as a mediator between users and liaise with our insurance partner.

• Implement targeted actions to improve conversion rates.

• Support the development of our business by contributing to various company initiatives.

You can work from one of our offices in Bordeaux (France), Utrecht (Netherlands), or fully remote. Please note that Saturday availability is required.

Meet your future team!

Now let’s talk about you

• Fluent in Italian with a good level of English.

• Strong communication and problem-solving skills.

• Patient, empathetic, and service-oriented.

• Detail-oriented with the ability to multitask effectively.

• Excellent organizational and time management skills.

• Ability to work under pressure and prioritize tasks efficiently.

• Previous customer service or support experience is a plus but not mandatory.

• Comfortable working remotely and in a fast-paced environment.

• Knowledge of the travel or tourism industry is a plus.

Important: you're based in and eligible to work in the Netherlands or France. These are the countries in which we can employ people. We are not able to sponsor visas at the moment.

Contract info

• Contract Type: Paid Internship 

• Duration: 6 months

• Start Date: April

• Schedule: 5 days/week (may include Saturdays)

• Location: Remote

How we invest in your journey

We hope the chance to become part of Europe’s fastest-growing camper platform already gets you excited about the road ahead. On top of that we offer an internship fee of 500 euro gross per month and awesome benefits:

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

• A responsible internship in an ambitious team, at the forefront of our rapid growth.

• Remote working with top-notch tooling and our website with in-house development.

• A couple of work trips with the team each year.

• A young and international team.

• An internship fee of €500 a month

• Plenty of opportunities for personal growth and development

and much, much more of the good stuff...

Get to know us!

Ready to meet our Italian Team? Send your credentials our way and let’s talk.